I am writing to recommend the services of Mobility Equipment & Services Limited who have worked closely with Invacare New Zealand since the year 2000, providing back-up service and maintenance on various pieces of disability equipment supplied by Invacare New Zealand to people with disabilities throughout New Zealand, both in the private sector or through funding supplied by the Ministry of Health and ACC.
MES have always conducted themselves with the utmost integrity and have ensured service requests are handled in a punctual and professional manner with an obligation that the client maintains their safety and independence at all time. Service technicians have always maintained open lines of communication with Invacare New Zealand seeking assistance and necessary training to ensure service requests are completed in a timely manner. They are a dedicated service provider that can be flexible and respond to complex requests. They have excellent technical skills and empathy to client needs.
Therapy Services at Community Living Limited uses Mobility Equipment & Services Limited for all maintenance and repair of Ministry of Health funded equipment provided to our clients throughout the Bay of plenty and Lakes areas.
This maintenance and repair service has been ongoing for more than 10 years and has been consistently responsive and reliable.
Mobility Equipment & Services has the organisational and technical skills to deal with a wide range of mechanical and electronic equipment used in this health and disability sector.
For over 14 years Mobility Equipment & Services has serviced equipment for Althorp Private Hospital. This includes the provision of scheduled maintenance and electrical safety checks on 117 hospital bed and numerous hoists, including ceiling, standing and full body hoists. When undertaking safety checks, a full equipment safety report is produced enabling Althorp to manage its risk and equipment appropriately.
We have always found MES staff to conduct themselves in a professional and caring manner that is cognisant of the needs and disabilities of the clients in our care.
MES has always acted promptly on our service requests and has demonstrated attention to detail in the service reports it provides at the completion of each service event. MES staff pride themselves on providing quality service and have exceptional knowledge on the equipment they service. They are always willing to go that extra mile to ensure the needs of our clients are met.